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"Come to you" verification agent service

Taking the friction out of verification of identity

"It only took 10 mins out of my day and it's all done! Great service!" – House seller from Adelaide

Taking the friction out of verification

Nobody wants the hassle of having to prove who they are, but for significant transactions (including real estate transactions) it's a necessary step to ensure trust and eliminate fraud.

To reliably verify an individual’s identity it is necessary to meet them face-to-face. Until ZipID came along this was often inconvenient to do. But not anymore, ZipID makes verification of identity safer and easier for businesses and their clients.

"Compliance from doorstep to desktop"

Consumers requiring identification can simply book an appointment at a time and place convenient to you. Appointments can be booked from Monday to Saturday at metropolitan areas and suburbs. Our mobile representative comes to you to perform the face-to-face identity check. ZipID then reviews, compiles and certifies a VOI Report for secure transmission to the business user who requires the verification of identity to do their job for your property transaction.

Brokers Are you a Mortgage Broker? Visit our Broker site to learn more.

How it works

1

Your client books and pays for an appointment with ZipID at a time and place that suits them

2

A trained mobile representative meets with the client and performs an ID image capture survey on a mobile device

3

You receive a fully compliant VOI report in your inbox, at zero cost to your business
View a sample report

Compliance

Toll Fast – part of the Asia Pacific region’s leading provider of logistics, Toll Group – has national credentials in the legal industry, including providing DX mail services.

Toll Fast has been engaged by ZipID to collect the identity data required for our expert team to then verify.

Toll Fast's drivers are rigorously background checked and are trained to the highest standards in the industry by ZipID's identity and fraud experts.

ZipID and Toll Fast are working together in a culture of respect, professionalism, integrity, innovation and efficiency.

Frequently asked questions

  • Are ZipID's mobile representatives reputable?

    We are working with a trusted national logistics provider to deliver our mobile service at the time and location booked by the consumer. All of our mobilised representatives have passed police background checks and have been trained by our identity fraud expert.

  • Are ZipID's mobile representatives competent?

    Our solution adheres to quality assured system and business rules to ensure a consistently high standard of competency is consistently maintained by its personnel and the mobile representatives carrying out the VOI. For more information view our mobile VOI overview.

  • What information security methods are used?

    We take security very seriously. ZipID data resides within Australia in a state-of-the-art facility that has achieved ISO 27001 certification covering infrastructure, data centres and services. For more information on how we keep you and your client's data secure please view our security overview.

  • What privacy standards does ZipID commit to?

    Our privacy protocols are designed to strictly satisfy the highest public expectations for our service and the principles set out in the Privacy Act 1988 (Cth). For more information please view our privacy policy.

  • How is ZipID appointed as Verification Agent?

    ZipID is appointed under a written Verification Agency Agreement which addresses the service standards and responsibilities of ZipID in performing VOIs on behalf of business users. ZipID guarantees that the processes carried out by its personnel and field representatives strictly conform to the “safe harbour” VOI standard set out in the VOI rules.

    Each business user will be issued with a unique ZipID Business Code. This ZipID Business Code will be used by a consumer to book a VOI appointment, thereby ensuring that the VOI Report is delivered to the correct business user.

    Business users are cross-checked by ZipID using public business records and telephone call back verification when initially registering.

    For more details view the Verification Agency Agreement.

  • Does ZipID comply with all State VOI rules?

    ZipID's face-to-face VOI services have been developed to remove risk and identification friction from all paper-based and electronic real property dealings. ZipID satisfies the VOI Rules implementing the Model Participation Rules in all states.

View more frequently asked questions

Pricing

Our "come to you" agent service is competitively priced at $59 per individual verification.

Secure payment for the service is collected directly from the consumer by ZipID.

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