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Frequently asked questions

• Why is verification of identity required?

  Under the rules governing land transactions, it is a requirement to ensure trust and safety that every party to a transaction must have their identity verified. This helps to protect all parties against fraud.

• How does it work?

  Our mobile representative comes to you to perform the face-to-face identity check. ZipID then reviews, compiles and certifies a report for secure transmission to your conveyancer.

• Does ZipID come to my suburb?

  ZipID is currently available in NSW, SA, WA, VIC, QLD and ACT metro areas and suburbs. Search available suburbs or postcodes here.

• How long will the appointment take?

  Our survey process takes approximately 4 to 5 minutes per person. The appointment will be conducted by a specially trained ZipID representative from Toll Fast.

• What identification documents are required?

  The type of identification documents required depends upon the nature of your transaction. Our booking form will walk you through what you require.

• Are copies of the identification documents acceptable?

  No. It is a requirement that the verifying documentation must be original and not copies.

• What if the identification documents are expired?

  If your identification documents have expired or will be expired at the time of your appointment you will need to have them reissued.

• How are identity documents protected?

  We are in the business of securely protecting and respecting personal information. For more information please view our privacy policy.