Compliance

How is ZipID appointed as Verification Agent?

ZipID is appointed under a written Verification Agency Agreement which addresses the service standards and responsibilities of ZipID in performing VOIs on behalf of Participants. ZipID guarantees that the processes carried out by its personnel and mobile representatives strictly conform to the “safe harbour” VOI standard set out in the VOI rules.

Each Participant will be issued with a unique ZipID Participant Code. This ZipID Participant Code will be used by a consumer to book a VOI appointment, thereby ensuring that the VOI Report is delivered to the correct Participant. This is analogous to BPay, where payments are correctly routed using a BPay Biller Code and Reference.

Participants will be cross-checked by ZipID using public business records and telephone call back verification when initially registering as a Participant.

Verification Agency Agreement is available on request by contacting ZipID.

Does ZipID comply with all State VOI rules?

ZipID's face-to-face VOI services have been developed to remove risk and identification friction from all paper-based and electronic real property dealings. ZipID satisfies the VOI Rules in all states.

How does ZipID identify companies?

ZipID’s service covers identification of individuals authoring dealings (i.e. the company officers). It will remain the responsibility of the Participant to check ASIC records to ensure that the company exists and that identified individual is authorised to signed on behalf of the company (as required under the VOI rules).

How does ZipID identify persons dealing under Powers of Attorney?

ZipID’s service covers identification of individuals (i.e. the attorney). It will remain the responsibility of the Participant to check the Power of Attorney for details of the attorney/donor and to ensure that the transaction is permitted under the Power of Attorney (as required under the VOI rules).