Getting started with ZipID

Getting Started Quick Guide

1. Register your firm with ZipID

Registration is free and easy.

Simply visit and complete the registration form. Then a ZipID VOI expert will get in touch with you to walk through the setup.

If you have any questions or would like to complete your registration over the phone, please call us on 1300 073 744.

2. Update the instructions in your client first letter / email

It's important that your clients receive specific instructions from you to complete a VOI prior to settlement. You can do this by including ZipID instructions in your client first letter or client checklist.

[See Example Text]

3. Include a copy of the ZipID Referral Form

The ZipID Referral Form is available as a PFD or a printed hard copy. Include a copy of the ZipID Referral Form with your first letters to clients. This provide some more detailed instructions to your client about how to make a booking and some FAQs.

Download ZipID Referral Form


Reminder: Order a FREE batch of printed ZipID Referral Forms by emailing

4. Download the ZipID Mobile App

Lawyers and conveyancers use the ZipID App to conduct VOI by verifying their client's identity face to face and capturing the fully compliant evidence in a secure workflow.

The App is available on iOS and android.

You'll be provided login details in your welcome pack to sign into the App. When you sign into the App for the first time there will be a practice report waiting for - this is a great way to experience the ZipID workflow before you compete a VOI on your first client.

Download IOS

Download Android